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Wizard of Windsor's avatar

If services are the key productivity driver, then human-to-human interactions imo need greater consideration as a driver for productivity growth. The extensive work done by Bloom, Van Reenen, Sadun etc al and the WMS show that, as one example, that manager effectiveness makes a greater contribution to firm productivity than even a firms R&D investments. Yet what is the average score for ME among advanced nations? Below 3/5. Put another way, would you take your family to a restaurant rated 3/5 on TripAdvisor? Yet we need to work with managers of this calibre for large parts of our lives.

We cam also frame this as skills. The OECD did a comprehensive study into the influence if skills (and skills gaps) in 2023 and the difference between frontier companies and even the middle runners are off the charts.

My guess is that we never like to consider these factors and instead spend our time writing about a) AI, b) renewables / nuclear and c) infrastructure is that these are voguish. Also, our grasp of psychology / reality is parlous as is our understanding of how to achieve behaviour change. But it's in the amazing technology of our biology where the greatest productivity gains lie.

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